Self Storage FAQs
How do I rent a unit?
You have three options to rent a storage unit. Check out the video below to learn more.
Use the kiosk provided, following on-screen instructions.
Reserve or lease a unit from 10FederalStorage.com anytime
A Customer Care Specialist from our Contact Center can assist you through the move-in process during normal operating hours
How do I access the tenant portal?
Get easy access to the tenant portal from our 10 Federal Storage website! This portal is your digital assistant, designed to provide a seamless self storage experience.
What sizes of storage units do you offer?
We offer a range of storage unit sizes to suit your needs, from small 5x5 units to large 10x30 units. Check out our size guide to help you choose the right unit for you.
How do I know what size storage unit I need?
Our friendly staff can help you determine the right size unit based on what you plan to store. You can also use our online size guide and storage calculator.
Is my storage unit secure?
Yes, our facility is equipped with state-of-the-art security measures, including 24-hour video surveillance, electronic gate access, and individual unit alarms.
Can I access my storage unit anytime?
Yes, our facility offers 24/7 access for our tenants.
I forgot my gate code and/or the unlock code for the lock on my unit? What can I do?
The gate at the property can be opened by texting "OPEN" to the phone number on the gate sign from the mobile number associated with your account. Alternately, you can scan the QR code on the gate sign or the sign next to your unit with your smart phone to be directed to our Customer Portal. From there, you can retrieve the gate code and/or the unlock code for the lock on your unit.
How should I store my items & what items are not allowed in storage units?
Please keep in mind that although we take necessary steps to ensure that our facilities are clean, maintained, and have pest control service. Ultimately it is your responsibility, as a tenant, to ensure that your items are protected and stored correctly. There are several ways to prevent damage when storing your items, such as applying protective mattress/furniture bags for storage & moving, elevating your items so that your items are not directly on the storage floor, and properly securing/wrapping your items, in order to avoid possible pest infiltration. For safety and legal reasons, certain items are not allowed in storage units, including PERISHABLES, FLAMMABLES, HAZARDOUS MATERIALS, OR ILLEGAL ITEMS.
How do I make a payment?
You can make a payment online through our Customer Payment Portal or by phone.
Do you offer climate-controlled units?
Yes, we have a range of climate-controlled units to protect your items from extreme temperatures and humidity.
Do you offer moving services or truck rentals?
We do not offer moving services or truck rentals, but we can recommend local moving companies and truck rental providers.
How long can I rent a storage unit?
You can rent a storage unit for as long as you need, from one month to as long as you want. We offer flexible month-to-month leases with no long-term commitment required.
What is your cancellation policy?
All of our rental agreements are month-to-month. You can cancel your rental agreement at any time, but please be aware that we require notification that you have vacated the unit. We do not offer refunds for unused days.
What can I do on the tenant portal?
Make the most of your storage experience with our tenant portal, where functionality meets security. Far from being just a payment platform, our portal is a robust tool that makes your storage management feel effortless. Whether it's automated payment setups, accessing your rental details, or adjusting your account and profile information, the process is straightforward and secure. You can access your current unit, secure a new one, or get directly in touch with Customer Service through an intuitively designed interface.
Do I need to call the facility to vacate?
No need to call us if you're planning to vacate. You can conveniently schedule your move-out right from the portal and we'll get everything ready for you.
What if I lose my gate code or lock code?
Lost your gate code or lock code? Don't panic! The portal also serves as your digital key keeper. You can retrieve your codes anytime from the portal. Just a few clicks, and you're in!
How can I sign up for auto-pay or make a one-time payment?
Making a one-time payment or signing up for auto-pay with 10 Federal Storage is simple and convenient. Our user-friendly platform ensures your payment process is seamless.
To make a One-Time Payment:
Go to the home page of our website.
Select the 'Pay Online' button at the top of the page.
Sign in with your login credentials.
Follow the prompts to make your one-time payment.
To Sign Up for Auto-Pay:
Visit the home page of our website.
Click the 'Pay Online' button at the top of the page.
Sign in with your existing account.
Navigate to your account settings.
Look for the 'Auto Pay' option and follow the prompts to set it up.
Please note, in both cases, you'll need your account login details. If you don't have these details, consider reaching out to our customer service team for further assistance.
Signing up for auto-pay takes the stress out of remembering due dates. It's a set-and-forget solution that ensures your storage fees are always taken care of on time, every time. It's just one of the ways we strive to make self storage as hassle-free as possible for our valued customers.
On the other hand, if you prefer making one-time payments, our platform ensures a smooth and secure transaction every time.
How secure is the tenant portal?
Our tenant portal is highly secure! We use advanced security measures to protect your information and transactions. You can trust us with your details!
Can I update my personal information on the tenant portal?
Absolutely! The tenant portal allows you to update your personal details whenever you need it. We aim to provide you with a seamless self storage experience!
Is there an option to view my transaction history on the portal?
Yes, the tenant portal provides a complete history of your payments, making it easy for you to track every transaction.
I'm new to the facility. Can I schedule my move-in through the portal?
Yes, the 10 Federal Storage tenant portal allows you to conveniently schedule move-ins. Get your storage unit ready with just a few clicks!
I have multiple units. Can I manage all of them through the portal?
Absolutely! The tenant portal allows you to manage multiple units with ease, ensuring a hassle-free self storage experience!
