Self Storage FAQs

Renting with 10 Federal Storage takes just a few minutes, and you never have to visit an office.

You have two ways to get started:

Rent online, anytime. Browse available units at the location nearest you, filter by size, type, and price, enter your information, and sign your lease digitally — 24 hours a day, 7 days a week. The moment your rental is confirmed, your gate access code and unit unlock code are sent to you by email and text.

Rent with help by phone. Prefer to talk it through? Our friendly customer support team can guide you through the entire move-in process during business hours. Call (910) 991-0784.

That's it — no paperwork to fill out in person, no lines, and no waiting for an office to open.

No. Move-in is fully contactless. From finding a unit to moving your first box in, the whole process can be completed from your phone or computer. Once your rental is confirmed, your unique gate code and unit unlock code arrive instantly by email and text — just drive to the facility, enter your code at the gate, and move in on your own schedule, day or night.

10 Federal Storage operates 130+ locations across 16 states. Find the facilities near you here, view available units, and check pricing in real time.

Yes. All new customers can receive special deals on available units, with no hidden fees and no long-term contract. Offers vary by unit and location, so the best way to see what's available is to browse units at your preferred facility online.

Yes. At nearly all of our facilities, you have 24/7 access to your unit — including evenings, weekends, and holidays. Your schedule shouldn't have to revolve around office hours, so there's no check-in and no appointment needed. Access hours can vary slightly at a small number of locations, so check your facility's page for any specifics.

When your rental is confirmed, your personal gate access code is sent to you by email and text. At the property, enter your code at the gate keypad to enter and exit.

If you ever don't have your code handy, you have two quick options at the gate:

Text "OPEN" to the phone number printed on the gate sign, using the mobile number associated with your account.

Scan the QR code on the gate sign (or the sign next to your unit) with your phone to open the Customer Portal, where you can retrieve your gate code and unit unlock code.

No need to panic — your codes are always available in the Customer Portal. Log in from any device to view both your gate access code and your unit unlock code. At the property, you can also scan the QR code on the gate or unit signage to be taken straight to the portal, or text "OPEN" to the number on the gate sign to open the gate from your account's mobile number.

Every facility uses multiple layers of security working together around the clock:

Gated access controlled by personalized entry codes, so only tenants can enter

High-definition security cameras positioned throughout the property

Secure individual unit locks on every unit

24/7 monitoring of the facility

Well-lit grounds for safe, visible access at any hour

Your gate and unit codes are tied to your account, so anyone you share them with can access your unit. If you'd like to formally add an authorized contact to your account, reach out to our friendly customer support team at (910) 991-0784.

We offer a wide range of sizes to fit anything from a few boxes to the full contents of a house:

Small (5x5, 5x10): boxes, seasonal items, and small furniture

Medium (10x10, 10x15): the contents of a one- to two-bedroom apartment

Large (10x20): the contents of a multi-bedroom house, including large furniture and appliances

The largest size offered varies by facility, and availability changes as units fill up. Browse a specific location to see exactly what's available there right now, or use our Size Guide to find the right fit.

Two easy ways to figure it out:

Use our online Size Guide and storage calculator, which match common household and business items to the right unit size.

Ask our friendly customer support team. Call (910) 991-0784 and we'll help you choose based on what you plan to store.

When in doubt, sizing up slightly is usually cheaper and easier than running out of room mid-move.

Across our locations you'll find:

Residential storage — standard indoor and drive-up units for household belongings

Business storage — flexible, secure space for inventory, equipment, files, and overflow stock

Vehicle storage — covered and uncovered parking for cars, trucks, and motorcycles (select locations)

RV & trailer storage — spaces sized for RVs, campers, and trailers (select locations)

Boat storage — for boats, personal watercraft, kayaks, canoes, and more (select locations)

Climate-controlled units — temperature-regulated interior units (select locations)

Yes, at select facilities. Climate-controlled units use heating and cooling to maintain a consistent temperature year-round, protecting items that are sensitive to extreme heat and cold — wood and upholstered furniture, electronics, artwork, vinyl records, musical instruments, antiques, documents, and more.

A good rule of thumb: if you wouldn't leave it in your attic through a full summer or winter, it belongs in climate control. Check a facility's page to see whether climate-controlled units are available there.

No — a free lock is included with every move-in, so it's ready and waiting for you. Just bring your belongings and you're set.

You can pay online through the Customer Portal anytime, or by phone at (910) 991-0784. To pay online, select My Account / Pay Now on our website, sign in with your account credentials, and follow the prompts.

Auto-pay is a set-and-forget way to make sure your bill is always paid on time:

Sign in to the Customer Portal from our website.

Go to your account settings.

Select the Auto Pay option and follow the prompts to enroll.

You'll need your account login details. If you don't have them yet, our friendly customer support team can help at (910) 991-0784.

We accept all major credit and debit cards, which you can use to pay online through the Customer Portal or over the phone.

The Customer Portal is your single place to manage everything without a phone call or office visit. From any device, you can:

Pay your bill or set up auto-pay

View your payment and transaction history

Access your unit details and rental documents

Update your contact and billing information

Rent an additional unit

Schedule your move-out

Reach our friendly customer support team for support

Yes. The portal lets you view and manage multiple units under a single account, so payments and account details stay in one place.

Yes. The portal keeps a complete record of your payments so you can review any transaction at any time.

Yes. The portal uses industry-standard security measures to protect your account information and payments.

If a payment is missed, late fees may apply and access to your unit can be suspended until the balance is brought current. Continued non-payment can eventually lead to the contents of a unit being sold under state lien laws. To avoid this, we recommend enrolling in auto-pay.

If you're having trouble with a payment, contact our friendly customer support team at (910) 991-0784 as soon as possible.

Every unit is rented on a flexible month-to-month lease — there's no long-term contract and no multi-month commitment. Stay for a month or a year; the choice is entirely yours.

Because all leases are month-to-month, you can move out whenever you're ready with no penalty. We do ask that you notify us that you've vacated the unit.

You can schedule your move-out directly in the Customer Portal — no phone call required. Please note we don't offer refunds for unused days.

No. You can schedule your move-out right in the Customer Portal and we'll take care of the rest.

Yes. A protection plan is required at checkout when you rent a unit, at all of our facilities. It's added during the online rental process, so your stored belongings are covered from day one.

For safety and legal reasons, certain items can never be stored, including perishables, flammables, hazardous materials, and illegal items. If you're unsure whether something is allowed, contact our friendly customer support team before moving it in.

While we keep our facilities clean, maintained, and on a pest-control schedule, protecting what's inside your unit is ultimately the tenant's responsibility. A few simple steps go a long way:

Use protective mattress and furniture bags/covers

Elevate items off the floor on pallets or boards

Wrap and seal items well to help keep pests out

Avoid storing anything perishable or moisture-prone

Consider a climate-controlled unit for temperature-sensitive belongings

For more guidance, see our Storage Tips.

We don't provide moving services or truck rentals ourselves, but we're happy to point you toward local moving companies and truck rental providers. Our Moving Tips and Moving Truck Size Guide can also help you plan.

If you need more or less space, you can switch units. Reach out to our friendly customer support team at (910) 991-0784 and we'll help you move into a unit that fits.