I was charged an insurance fee which I did not authorize and had to call to get it removed. I was charged an insurance fee which I did not authorize and had to call to get it removed.

While the phone agent was unable to resolve my Tenant Portal login issue for my account, he was very helpful and able to update portions ... While the phone agent was unable to resolve my Tenant Portal login issue for my account, he was very helpful and able to update portions of my contact information & submitted a request for more detailed tech support. He assured me the issue would be resolved ASAP & that I would get a call back regarding my login issue. Very pleasant & professional with the assistance he did provide. Overall a good experience.

Great experience Great experience

I am a small business owner and need a storage unit for equipment and material storage. I have been using Smithfield Storage now for ... I am a small business owner and need a storage unit for equipment and material storage. I have been using Smithfield Storage now for several years. What I like about Smithfield Storage is that they are a family owned and operated business. Before finding Smithfield, I used other storage companies that were corporate chain companies. The large corporate storage companies don't give you any level of personal customer service, just a large amount of rules and more rules. Also, once you sign on, they raise their rates significantly. I completely understand the raising of monthly rates. However, it's the amount of the increase that matters. That's why I have been with Smithfield Storage now for several years. I can call or even text with the owner directly, and they are genuinely very nice. They don't gouge you either with rate increases. Again, extremely comfortable rate increases on an annual basis. Finally, their facilities are always clean, well maintained, and very secure with locking gates and cameras everywhere. I highly recommend Smithfield Storage.