Self Storage Units Seguin

Customer Service was very helpful. They answered all my questions. They made me feel very comfortable about my decision in going with 10 Federal Storage. Customer Service was very helpful. They answered all my questions. They made me feel very comfortable about my decision in going with 10 Federal Storage.

The lock on my unit was not the one assigned so the code that I was given did not work and could not get into ... The lock on my unit was not the one assigned so the code that I was given did not work and could not get into my unit. I attempted to call from the site but could not get anyone! Once home I called back and was on hold for about 20 minutes, so I hung up. I could not get any answers on Chat (aka AI). It said no customer service members were available and it just kept sending me the same lock code...that did not work in the first place. I then attempted to email support, complete with photos of the wrong lock on my unit; it's been 12 hours and no response. Also, the phone message has a different email address than ALL my paperwork. Which is correct? Info is wrong on the website (says phone support is "open" when it's not). Good thing I only brought a few items the first trip as a trial run and not a U-haul full!! So far, not a good experience. Do not like that there is no one at the "office" on site or anyone remote immediately available to help trouble shoot these issues. Update: after my initial review for which I gave one-star, a regional manager did reach out. We were able to correspond via email and get the correct combo for the lock. Thanks, Tom! Just a glitch in the matrix, I guess. Everything else with the facility/unit has been as expected so I edited my review to 4-stars. However, I didn't ever receive any response (call or email) from support. Hopefully they are able to work that part out quickly.

I did have some issues the first day, however they reached out to me less than 24 hours later, on a weekend!, and was able ... I did have some issues the first day, however they reached out to me less than 24 hours later, on a weekend!, and was able to get the issue resolved. The whole automation thing is convenient, just gotta keep it maintained for it to stay that way. Thank you Tom for your assistance getting my issue resolved!

My experience is always good until I realize I'm paying more for my unit than your standard cost is advertised. I'd like to pay the ... My experience is always good until I realize I'm paying more for my unit than your standard cost is advertised. I'd like to pay the advertised cost and no more please. I am on a very tight budget as a 65 yr old retiree. Please give this serious thought. Thank you Cassie for your help today. Very pleasant to talk with, JKH Did I mention how well Cassie took care of my issue and how friendly she was? Well I am now & I want to add I am ever so thankful for the results of our communication. Thanx, JKH

Nice, clean facility, easy to get in and out. Nice, clean facility, easy to get in and out.

Wonderful Wonderful