Your Trusted Partner in Storage Management Services
Welcome to 10 Federal Storage
About Us
10 Federal Storage Management has been a pioneer in the industry with remotely managed facilities and continues to disrupt the landscape of self storage management services through innovation and technology. With over 14 years of leadership in the industry, we are proud to be at the forefront of automated and remotely managed storage solutions, specializing in elevating the operational standards of self storage facilities across the United States.
Our organization has been recognized as a Top 100 Operator by ISS, a Top Performing Private Equity Real Estate fund by PREQIN, and a Top Fundraiser by Juniper Square. Additionally, in 2023 we were awarded The 800 Award by Reputation and recognized on the Inc. 5000 list of America’s fastest growing private companies.
Our Mission
Our team is composed of industry veterans and specialists in various fields including real estate, digital marketing, customer relations, and technology development. This diverse expertise allows us to maintain high standards, innovate continually, and adapt to the ever-changing market dynamics. Our approach has not only set us apart but also driven us to become a leader in the self storage sector.
Our Reach
We manage over 4 million rentable square feet in 15 states, showcasing our capability to operate on a national scale while maintaining a personalized approach to management. Each facility under our oversight benefits from our strategic focus on automation, operational excellence, and revenue optimization.
Our Expertise
At 10 Federal Storage Management, our mission is to optimize every aspect of self storage management services through advanced technology and innovative practices. We aim to maximize property value and revenue for our clients while ensuring exceptional customer satisfaction as a storage company. Our dedication to continuous improvement and technology-driven solutions positions us as a pioneer in the industry, capable of handling the complexities of modern storage demands with efficiency and expertise.
Our Commitment
We are committed to delivering top-tier storage management that enhances property efficiency, increases net operating income, and improves overall asset performance. By partnering with 10 Federal Storage Management, property owners gain access to a suite of comprehensive services tailored to meet each facility's unique needs, ensuring operational excellence and superior management practices.
Why Choose 10 Federal Storage Management Services?
Discover the 10 Federal Storage Management differences – where cutting-edge technology meets unparalleled management expertise to transform your property's potential into performance.
At 10 Federal Storage Management, we are dedicated to your success. Our strategic approach to self storage management focuses on maximizing profitability while maintaining the highest levels of operational excellence. We understand that your property's success is our success, which is why we offer tailored solutions designed to enhance asset value, optimize efficiency, and ensure a superior tenant experience.
Customer Satisfaction and Retention
Enhancing User Experience with Advanced Technology
Our commitment to customer satisfaction is demonstrated by our cutting-edge technology and customer-centric services, which ensure a seamless and superior user experience. Our facilities consistently achieve high customer ratings, with an average Google review rating of 4.6 stars.
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Data-Driven Campaigns
Our proprietary tech stack enables remote management of automated facilities with innovative features like "Text to Open" and "Scan to Open," allowing effortless and secure access to storage units.
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Fast Online Rental Process
Experience our industry-leading 30-second rental process. Customers can complete their rental applications online in under a minute, significantly faster than the typical 5-10 minutes, reducing abandonment rates and enhancing customer satisfaction.
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Automated Rental Recovery System
We effectively engage potential customers who abandon their carts with automated follow-up communications, such as emails and SMS, to recover abandoned rentals and maximize occupancy rates.
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Comprehensive Tenant Portal
Our tenant web portal offers end-to-end service capabilities, from leasing to payment to move-out, enabling customers to manage their entire rental experience online at their convenience.
Marketing Expertise
Empowering Your Brand
Along with storage management services, our marketing strategies are crafted to enhance the visibility and appeal of self storage properties, attracting a high volume of potential tenants through innovative and cost-effective campaigns.
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Data-Driven Campaigns
Utilize advanced analytics to target the right customers and increase conversion rates.
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Comprehensive Digital Strategy
Robust SEO practices and engaging social media presence to enhance visibility and attract new tenants.
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Cost-Effective Advertising
Efficient use of advertising dollars with a focus on high-ROI activities and continuous performance assessment.
Call Center
Exceptional Support
Our call center is the frontline of our customer service, providing support with a focus on quality and efficiency to enhance tenant satisfaction and retention.
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Customer Support
Omnichannel service with a blend of AI and human interaction to address customer needs promptly.
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Multi-Lingual Assistance
Support in multiple languages to cater to a diverse customer base.
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Highly Trained Professionals
Regular training sessions ensure our team delivers consistent and high-quality customer service.
Business Intelligence
Insights that Drive Success
Our business intelligence systems provide critical data and insights, enabling proactive management and strategic decision-making to stay ahead of the market trends.
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Real-Time Analytics
Instant access to operational data to help make informed decisions quickly.
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Custom Reporting
Tailored reports that provide deep insights into property performance and market trends.
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Predictive Modeling
Use of predictive algorithms to forecast future tenant behaviors and market conditions.
Property Operations
Streamlined Operations for Maximum Efficiency
Our property operations are finely tuned to ensure smooth and efficient management, utilizing the latest technologies to deliver superior tenant service and operational reliability.
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Automated Management Systems
State-of-the-art technology to streamline daily operations and enhance tenant satisfaction.
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Regular Site Audits
Frequent inspections to ensure compliance with standards and identify areas for improvement.
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Sustainable Practices
Implementation of green technologies and practices to reduce environmental impact and operational costs.
Facility Self Storage Management Services/Maintenance
Maintaining Excellence
Our facility services and maintenance programs are designed to ensure that your properties are always in top condition, minimizing downtime and maximizing tenant satisfaction.
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Proactive Maintenance Approach
Routine checks and maintenance to prevent issues before they arise.
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Rapid Response Teams
Quick and efficient handling of repair requests to minimize downtime.
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Vendor Management
Strong partnerships with top service providers to ensure quality and cost-effectiveness to reach full storage capacity.
Communications & Reporting
Keeping You Informed and Engaged
We believe in transparent communication and comprehensive reporting to keep you fully informed of your property's performance and opportunities for improvement.
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Transparent Communication
Regular updates and open lines of communication with property owners.
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Detailed Performance Metrics
Insights into every aspect of property management, from financials to tenant satisfaction.
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Comprehensive Analytics Platform
Sophisticated analytics platform that delivers comprehensive insights into property performance, enabling informed decision-making and strategic adjustments.
Accounting & Finance
Financial Stewardship for Your Investment
Our accounting and finance team ensures meticulous management of your property's finances, focusing on compliance, effective cost management, and strategic growth.
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Rigorous Financial Oversight
Comprehensive monitoring and management of property finances.
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Compliance and Best Practices
Adherence to the highest standards of accounting and regulatory compliance.
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Strategic Financial Planning
Expert advice on financial strategies to maximize returns and minimize risks.
Frequently Asked Questions for Facility Owners
What is third-party management?
Third-party management refers to outsourcing property management responsibilities to an external organization. In the context of self storage, it involves entrusting the operational, financial, and customer service duties to a specialized storage management company that manages the facility on behalf of the owner, ensuring professional handling of all aspects of property management.
What are the benefits of using storage management services for my self storage facility?
The benefits of using self storage management companies include:
- Expertise and Experience: Access to specialized knowledge and industry best practices that enhance property performance.
- Operational Efficiency: Streamlined operations through advanced technology and systems, reducing costs and improving service quality.
- Increased Profitability: Optimized pricing strategies and revenue management to maximize income.
- Reduced Owner Burden: Alleviates the day-to-day management responsibilities from the owner, allowing them to focus on other business or personal endeavors.
How much does full-service third-party self storage management cost?
The cost of full-service third-party self storage management can vary depending on the size of the facility, location, and specific services required. For specific pricing, we recommend scheduling a consultation to discuss your property’s needs and our fee structure.
Why should I choose 10 Federal Storage Management to operate my properties?
Choosing 10 Federal Storage Management services means partnering with a leader in automated and innovative self storage management. Our use of cutting-edge technology, data-driven strategies, and a proven track record of increasing operational efficiency and tenant satisfaction makes us the ideal choice for property owners looking to enhance the profitability and operational excellence of their facilities.
How do you handle tenant protection plan premiums?
Tenant protection plan premiums are managed seamlessly within our operational framework. We handle the enrollment process, manage monthly billing, and oversee claims administration, ensuring a smooth experience for both tenants and property owners. Part of the premiums collected are typically rebated back to the properties, contributing directly to the facility’s income.
How long will it take to transition my property to 10 Federal Storage Management?
The transition period can vary, but typically, we aim to complete the process within 30 to 60 days. This timeline includes conducting an initial property assessment, setting up necessary systems and technologies, training staff if needed, and integrating the property into our operational platform. Our goal is to ensure a smooth and efficient transition with minimal disruption to current operations.
What types of properties does 10 Federal Storage Management specialize in?
We specialize in managing automated and remotely managed self storage facilities. Our expertise extends across a range of property sizes and types, including both urban and rural locations, ensuring that each property is optimized for maximum performance and profitability.
How does 10 Federal improve the profitability of managed properties?
We enhance property profitability through several storage management services:
- Implementing advanced revenue management tools that optimize pricing and occupancy rates.
- Reducing operational costs by leveraging our proprietary technology and automated processes.
- Conducting regular performance analyses to identify and implement cost-saving and value-add opportunities.
Can 10 Federal help transition my property to an automated management system?
Absolutely! We specialize in transitioning properties to automated systems. Our process includes a comprehensive assessment and installation of necessary technology to ensure a smooth transition that minimizes disruption and maximizes efficiency.
What kind of customer support does 10 Federal offer to tenants of the properties it manages?
We offer comprehensive customer support through our US-based in-house call center, which is equipped with both AI-driven solutions and human agents. This ensures that tenant inquiries and issues are resolved promptly and efficiently, enhancing tenant satisfaction and retention.
How does 10 Federal handle maintenance and emergencies as a storage management company?
We have a proactive approach to maintenance, which includes regular inspections and preventative maintenance schedules to avoid emergencies. In case of an emergency, we have rapid response teams and strong vendor partnerships to address and resolve issues swiftly.
What reporting can I expect as a property owner?
Property owners receive regular, detailed reports covering financial performance, tenant occupancy rates, marketing efficacy, and operational efficiency. These reports provide a comprehensive view of your property's performance and areas for potential improvement.
What makes 10 Federal different from other property management companies?
Our focus on technology and automation sets us apart. We utilize the latest innovations in storage management services to deliver superior efficiency and effectiveness, significantly reducing overhead costs while improving the tenant experience and profitability of the properties we manage.
How are rent rates determined for each property?
Rent rates are dynamically set using our proprietary pricing algorithms that consider market conditions, competitor pricing, demand trends, and property-specific factors. This approach ensures that our managed properties remain competitive while maximizing revenue.
What is required from me as an owner to start working with 10 Federal?
Starting with 10 Federal involves a preliminary assessment to understand your property’s specific needs, followed by a detailed discussion about our management agreement and a strategic plan tailored to your goals. Our onboarding process is designed to be seamless and transparent, ensuring you are informed and confident at every step.
Owner Testimonials
10 Federal Storage Management Services
I entered the self storage business in early 2020 with an acquisition outside of Tulsa, OK. After interviewing a handful of 3rd party management candidates, we decided to partner with 10 Federal.
10 Federal provides clients and tenants with top-of-class customer service, all streamlined through their completely autonomous 3rd-party management platform. 10 Federal also provides owners and principals with insights into how to implement rent optimization via their rent pricing algorithm.
All in all, working with 10 Federal on this property has been a great experience. I would highly recommend the platform to others in the industry.
Get in touch
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